CUSTOMER SERVICE

MOFA provides its customers with top quality customer service. Whether the issue is product related or the cause of the issue is unknown, MOFA is ready to take action to resolve the issue while maintaining the highest level of customer satisfaction. 

MOFA invites customers to report any product deficiencies to their sales account manager to immediately take appropriate action. Our in-house product complaint investigation process successfully tracks down issues and helps to improve our continued ability to provide high quality products.  All products are backed by an extensive quality control program to ensure product safety and performance.

Equipment failures are frustrating, especially when you cannot get access to a knowledgeable professional to help figure things out.  This is exactly why MOFA employs a dedicated team of service professionals who are familiar with MOFA-made equipment as well as equipment sourced through our vendors. The service team is available 24-hour, 7 days a week to provide assistance over the phone or via the internet. Onsite service is also available.

In addition, MOFA’s technical service extends beyond product based service onto the stud or farm. Perhaps pregnancy rates are not where they should be, or semen quality is unexpectedly low. If problems persist, contact MOFA for help to perform onsite audits to assess the situation. Our team will make recommendations based on what is discovered and will work with you until the problem is resolved.

Contact MOFA Customer Service at 800.646.4882

For emergency equipment issues outside of normal business hours (8 am - 4:30 pm) contact Technical Equipment Services at 608.235.3903

For computer software/IT inquiries ask to speak with the IT Department

For equipment repairs and service needs ask to speak with Technical Equipment Services

For general product questions or issues ask to speak with your Sales Account Manager